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Repair Guy came and fixed the pipeline as well as filed a claim for damages. Pipeline leaked again following day as well as he came buy and repaired it once again. By this time the floor tiles where turning up as well as carpet was ruined. I had actually a service provider stopped by and checked out the damages and sent out the Safe step Firm a repair work price quote.



We have called as well as left messages lots of times and also no one returns our telephone calls to let us know what is going on. Numerous phone calls over three months as well as no return calls.

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They left a mess in the driveway, basement as well as one individual vomited in front lawn. Broke toilet as well as it dripped in basement after salesperson claimed they would require to eliminate it.

After repeated discussions and also them disappointing up we informed them to fix the leaking home window. Once more was told they do not do home windows and were told the home window requires to be changed. Desired Result, Payment adjustment, We spoke to the consumer on October 5th and also all concerns have been fixed with the exemption of the window.

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I was told to obtain quote and after that they would determine if the window repair or substitute would be covered. He (James) would certainly have to take it to his superiors to see if it would be authorized.

09/23/2021On Aug 3, 2021 I gave a $2000 down payment to purchase a walk in bathtub. My money never obtained accepted and I have actually been calling to obtain my down payment returned.

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Desired End Result, Refund, We were notified on September 22, 2021 by Mr. **** that he had actually informed the financing firm, which was exploring supplying him with a lending, that he no more wished to move forward. The refund was processed right into accounts payable that day. It might take 10-14 days for Mr.

(The consumer indicated he/she DID decline the action from business.) The min they understood I had not been accepted for money, I should have been informed. I shouldn't need to call all the numbers I can locate to obtain my reimbursement. It is a real hassle to hold up one more business that is giving the very same solution to wait till I obtain my refund.

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When I tried to make use of the tub, the breaker kept stumbling. On Jan 21, 2021, I tried to use the tub. My little girl kept resetting the breaker however it tripped whenever I tried anything on the bathtub. I called Amir as well as he appeared Jan 26. He checked every little thing out and informed me he required to purchase some components.


I told her that a person had actually already come out as well as was taking treatment of it. (proceeded) Preferred Outcome, I want this tub out of my home, my total reimbursed, $2,500 for the updated water heater that, I am composing to reply to Ms. ***'s issue. First, I wish to excuse the concerns she has actually had with her walk-in tub.

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We have contacted Ms - walk-in tubs Charleston,. *** and also we are going to change her present walk-in bathtub with a brand-new walk-in tub of the very same design and also size with the very same warranty. As soon as Walk-In Tubs Charleston the new walk-in tub is mounted and she is completely satisfied with the tub and also the installation, we will resolve the trouble she has actually experienced during the duration where she was unable to use her walk-in bathtub.

This is an extension of a previous issue that was not settled to my contentment. Issue connected. We are not able to check out the accessory filed by Ms. ***. Walk-In Tubs Charleston,. When we try to enlarge it, the type comes to be also blurry to review. *** Document Affixed *** This is an extension of my previous grievance that was content not resolved to satisfy my fulfillment.

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Brian ******* called and also stated he wishes to obtain me a totally brand-new bathtub. I asked him what type of compensation I would certainly obtain in addition to a new bathtub. Each time I asked him, he would certainly state, we will need to wait to see what costs are entailed with the brand-new tub.

Saturday, June 26, my new tub was ultimately installed. After the brand-new bathtub was set up, he claimed it was out of his hands and one more division would be managing the funds.

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I needed to proceed calling him. On July 13, I had actually a missed call from someone from finance. I do not remember his name. We played phone tag for concerning a week. When I ultimately got him, he began out claiming they normally pay $100 a month but since it had great post to read been six months, he would certainly provide me $200 a month.

He said, well I can have gotten you a booster. I currently had a booster that did no great. I needed to get a larger heating unit. He claimed he would give me an added $1,000 off since of the water heater. I informed him that I would certainly decline much less than $8000.

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